Thanks for the comments, Jacqueline and I could not have wished for and observed a team of carers, managed by Mouyra and yourself taking care off and implementing a system which looked after mum.
This put our mind at ease knowing that she was getting the attention and care she required and to continue to reside at her home for as long and as safe as possible.
Catch up soon and I will send some photos of my visit with mum on Monday afternoon.
Cheers and thanks again to everyone involved in your loving company,
Brian & Jacqueline xx
When we moved my parents nearby, we hadn’t realised how far their dementia had progressed, and we were completely overwhelmed. Mouyra rescued both us and my parents, quickly establishing a calm, safe and caring environment. She helped us with professional assessments, and provided comprehensive support for all of us until we could sort out a care home. We can’t thank her and her team enough for all their help.
Thanks again
Hi Mouyra,
Our family were so fortunate to have Mouyra and her fantastic team help to look after our Dad at home during his last few months. They did everything and more to support our Mum and the rest of us in the family. Little things like sorting prescriptions, getting the paper or milk during bad weather, making extra visits to allow Dad to enjoy family time.
Lachlan enjoyed their visits and to hear the careers and Dad laughing & giggling together was a joy and he became very fond of them all. Nothing was ever too much trouble.
Thank you Mouyra & your team, a mention must also go to Trevor, from all the MacKinnon, Price and James families
Hope you are all well and keeping just busy enough!
Hi Ladies
I am aware that most feed back you get is negative, but I just had to comment on someone who really went above and beyond at the weekend.
My elderly Aunt receives care through the Time 2 Help team and had some difficulties at the weekend. The carers had been concerned about her all week and were so concerned on Saturday that they called NHS 24 and alerted Mouyra who came out herself to make sure she was ok.
She spent the best part of 2 hours with her and was incredibly kind and reassuring to her – including staying to make sure that the doctor got all the information she needed to make an assessment.
A really lovely lady who was kindness itself to my Aunt. I was really impressed.
Name withheld. Sent to Stirling Council 23/01/17
In a recent Customer Feedback Survey Time 2 Help was rated excellent in the following categories:
Responsiveness
Professionalism
Service Quality
Delivery
Competitiveness
Flexibility
"Thank you for all your kindness and wonderful care given to my mother."
"Absolutely incredible, amazing, dedicated staff. Could not be more grateful for all the support the provided."
"Very happy with the service and all Time 2 Help staff go the extra mile. Nothing is too much trouble. When a client is in hospital the staff visit, this shows how caring the staff are."
Time 2 Help
They do as they say, they HELP, they CARE and have TIME to LISTEN.
These ladies go the EXTRA MILE OVER and ABOVE THE CALL OF DUTY
Thank you Mouyra & Team.
Mrs Davidson
"The manager and her team do seem to go above and beyond, the genuinely do care about my relative. When we go away on holiday I'm quite confident that they're there and if they need to they'll get in touch but otherwise things will be fine."
