Customer Feedback

Hi Ladies

I am aware that most feed back you get is negative,  but I just had to comment on someone who really went above and beyond at the weekend.

My elderly Aunt receives care through the Time 2 Help team and had some difficulties at the weekend. The carers had been concerned about her all week and were so concerned on Saturday that they called NHS 24 and alerted Mouyra who came out herself to make sure she was ok.

She spent the best part of 2 hours with her and was incredibly kind and reassuring to her – including staying to make sure that the doctor got all the information she needed to make an assessment.

A really lovely lady who was kindness itself to my Aunt. I was really impressed.

Name withheld. Sent to Stirling Council 23/01/17